Refund policy

Welcome to Clevtalle. We value your satisfaction and want you to shop with confidence. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Be returned in the original packaging with all included accessories, manuals, and tags (if applicable).
  • Be accompanied by your order number or proof of purchase.

Items returned without prior approval or that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Gift cards
  • Digital or downloadable products
  • Personalized or custom-made items
  • Final sale or clearance items
  • Personal care or hygiene products that have been opened or used
  • Any item damaged through misuse, improper handling, or normal wear and tear

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number
  • A brief description of the problem
  • Clear photos of the item and its packaging

Once reviewed, we will offer a replacement, exchange, or full refund where appropriate.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

  • Customers are responsible for return shipping costs for returns due to a change of mind, incorrect size selection, or similar reasons.
  • If the return is the result of our mistake (incorrect, defective, or damaged item), Clevtalle will cover the return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Exchanges

We are happy to exchange products that are defective, damaged, or incorrectly shipped.

If you wish to exchange an item for a different size or color (where applicable), please contact us first to confirm availability.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

Return Process

To request a return, please contact our customer support with:

  • Your full name
  • Order number
  • Reason for the return

Once your request is approved, we will provide return instructions.

Please do not send items back without contacting us first.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Clevtalle
Email: support@clevtalle.com (replace if different)

We aim to respond to all inquiries within 1–2 business days.